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OUR TEAM |
OUR PANEL OF EXPERTS
Our team represents over 150 years of Inside Sales experience. Where appropriate, we draw on the services of the following subject matter experts: |
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TOM
ROCCA
Outsource partner selection, RFP development and management, technology selection, call center auditing, best practices & sales process flow analysis, sales and service performance enhancement (KPI’s), and federal, state and insurance compliance management. Past president, American Teleservices Association. |
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KAREN
CRAWFORD
Communication delivery tools including PBX/ACD, direct mail, IVR/VRU, recorded messages, e-mail and the Internet, sales force automation, business process improvement, workflow documentation, and major technology platform changes. Certified auditor for BenchmarkPortal. 1998 ATA “Teleprofessional of the Year”. |
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EILEEN M.
CONNOLLY, Ph.D.
State-of-the-art testing solutions and protocols, formal assessment, development and action planning. Interpreting and delivering 360 degree feedback; working with those having interpersonal difficulties; accelerating development of high potential managers; enhancing leadership skills by raising awareness of emotional intelligence principles; and assisting new executives assimilate to their roles. |
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JEFF BAKER
Productizing technical solutions, ROI sales tool development, selling high-profit complex solutions, team selling, strategic account management, business orientation for engineers/technicians. Focus on IT Solution Providers, VAR’s, resellers. |
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